Insurance Claims - If you have pet insurance and wish to claim for veterinary fees, we would be more than happy to process them for you. You are kindly requested to bring your policy details with you, we need to know the company you are with and your policy number.

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We are able to do direct claims for any procedures over £300 

We are able to do direct continuation claims for anything over £100 

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There is an administration fee for processing claims : 

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New claims : £25 

Continuation claims : £10 

Annual fee for straight forward continuation claims : £30 

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Sometimes we need a paper claim form, please bring this with you when presenting your pet for treatment. Please ensure the policyholder has signed the form, together with his/her name and address and policy number. We will complete the veterinary sections of the insurance form and submit it to your insurance company on your behalf.

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Routine Claims and Continuation Claims

A routine / indirect claim is where you deal with your insurance company yourself, and you pay our invoices and then claim back from your insurance company. You will be asked to pay on the day of treatment. This will be the case if you have a small continuation claim : e.g medicine that is under £100 is paid by you, then we make a insurance claim and the company reimburses you. 

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Direct Claims

 We can claim veterinary fees directly from the insurance company for any amount which is over £300.  There is a £25 admin charge for each direct claim, this will be invoiced to your account, your insurance company will not cover this charge. You will need to pay an excess (usually around ~£100) which we request you pay to us at the time of treatment. 

 

A final invoice will be created and sent to you after we have received the payout from the insurance company. We ask that is paid promptly so claims can be finalised on your account.

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The account holder remains liable for any outstanding balance which is not covered by the insurance policy.

Please remember that the insurance policy (contract) is between you and your insurance company, not the veterinary practice.

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Insurance Policy Excess - the insurance policy excess is the portion of the bill that your insurance company will not cover, and which you must pay. This excess can be a fixed amount, a percentage of the bill, or a combination of both. It is the owner's responsibility to be aware of the policy excess that needs to be settled. Our practice protocol is to charge £100 at the time of treatment in order to cover the excess whilst we wait for a direct claim to be processed. 

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If you need any further information, please email us info@wensleydale-vets.com or leave a message at Reception and we will happily guide you on how to make claims.