Insurance claims

Our practice policy

If you are going to be making an insurance claim you will need to provide an 'insurance claim form' .

We always recommend you discuss making a claim with your insurer prior to any planned treatment.  Please see our terms and conditions for further information. 

Making an indirect claim 

If your animal has received treatment that does not exceed that of £300, we kindly ask that you make an indirect claim. This means that you will settle your account with us, and we will send off an insurance claim form so that the insurance company will pay you back for your animals treatment. 

Making a direct claim

If your animal has received treatment that is over £300, we are happy to accept direct insurance claims. This means that you will pay us the excess that your insurer requires, and we will send of the relevant insurance forms so that the insurance company will pay us directly for your pet's treatment.